Privacy policy

1. Introduction

With the following information, we would like to give you as a ‘data subject’ an overview of the processing of your personal data by us and your rights under data protection laws. It is generally possible to use our website without entering personal data. However, if you wish to make use of special services of our company via our website, it may be necessary to process personal data. If the processing of personal data is necessary and there is no legal basis for such processing, we will generally obtain your consent.

The processing of personal data, such as your name, address or e-mail address, is always carried out in accordance with the General Data Protection Regulation (GDPR) and in accordance with the country-specific data protection regulations applicable to ‘Valioserv GmbH’. By means of this privacy policy, we would like to inform you about the scope and purpose of the personal data we collect, use and process.

As the controller, we have implemented numerous technical and organisational measures to ensure that the personal data processed via this website is protected as completely as possible. Nevertheless, Internet-based data transmissions can generally have security gaps, so absolute protection cannot be guaranteed. For this reason, you are free to transmit personal data to us by alternative means, for example by telephone or post.

2. Person responsible

The controller within the meaning of the GDPR is

Valioserv GmbH

Dehmer Straße 54-66, 32549 Bad Oeynhausen, Germany
Telephone: +49 (0)5731 753-0
Fax: +49 (0)5731 753-199
E-mail: info@valioserv.de

Representative of the responsible person:

Dominik Dennig, Sander Rüpp and Sascha Mohe

3. Data protection officer

You can reach the data protection officer as follows
Telephone: +49 (0)5221 87292-09
Fax: +49 (0) 05221 87292-49
E-mail: datenschutz-valioserv@audatis.de

You can contact our data protection officer directly at any time with any questions or suggestions regarding data protection.

4. Definitions

The data protection declaration is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our privacy policy should be easy to read and understand for the public as well as for our customers and business partners. To ensure this, we would like to explain the terminology used in advance.

We use the following terms, among others, in this privacy policy

a. Personal data

Personal data is any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

b. Data subject

Data subject is any identified or identifiable natural person whose personal data is processed by the controller (our company).

c. Processing

Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

d. Restriction of processing

Restriction of processing is the marking of stored personal data with the aim of restricting its future processing.

e. Profiling

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

f. Pseudonymisation

Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

g. Processor

Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

h. Recipient

Recipient is a natural or legal person, public authority, agency or other body to whom personal data are disclosed, whether or not it is a third party. However, public authorities which may receive personal data in the framework of a particular enquiry in accordance with Union or Member State law shall not be regarded as recipients.

i. Third party

A third party is a natural or legal person, public authority, agency or body other than the data subject, the controller, the processor and the persons who, under the direct authority of the controller or processor, are authorised to process the personal data.

j. Consent

Consent is any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

5. legal basis of the processing

Art. 6 para. 1 lit. a) GDPR (in conjunction with. § Section 25 (1) TDDDG (formerly TTDSG)) serves our company as the legal basis for processing operations for which we obtain consent for a specific processing purpose.

If the processing of personal data is necessary for the fulfilment of a contract to which you are a party, as is the case, for example, with processing operations that are necessary for the delivery of goods or the provision of another service or consideration, the processing is based on Art. 6 para. 1 lit. b) GDPR. The same applies to such processing operations that are necessary for the performance of pre-contractual measures, for example in cases of enquiries about our products or services.

If our company is subject to a legal obligation which requires the processing of personal data, such as for the fulfilment of tax obligations, the processing is based on Art. 6 para. 1 lit. c) GDPR.

In rare cases, it may be necessary to process personal data in order to protect the vital interests of the data subject or another natural person. This would be the case, for example, if a visitor were injured on our premises and their name, age, health insurance details or other vital information would have to be passed on to a doctor, hospital or other third party. The processing would then be based on Art. 6 para. 1 lit. d) GDPR.

Ultimately, processing operations could be based on Art. 6 para. 1 lit. f) GDPR. Processing operations that are not covered by any of the aforementioned legal bases are based on this legal basis if the processing is necessary to safeguard a legitimate interest of our company or a third party, provided that the interests, fundamental rights and freedoms of the data subject do not prevail. We are permitted to carry out such processing operations in particular because they have been specifically mentioned by the European legislator. In this respect, it took the view that a legitimate interest could be assumed if you are a customer of our company (Recital 47 Sentence 2 GDPR).

Our services are generally aimed at adults. Persons under the age of 16 may not transmit any personal data to us without the consent of their parents or legal guardians. We do not request personal data from children and young people, do not collect it and do not pass it on to third parties.

6. Transmission of data to third parties

Your personal data will not be transferred to third parties for purposes other than those listed below.
We only pass on your personal data to third parties if:

1. you have given us your express consent to do so in accordance with Art. 6 para. 1 lit. a) GDPR,

2. the disclosure pursuant to Art. 6 para. 1 lit. f) GDPR is authorised to protect our legitimate interests and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data,

3. in the event that there is a legal obligation for the disclosure pursuant to Art. 6 para. 1 lit. c) GDPR, and

4. this is legally permissible and necessary for the processing of contractual relationships with you in accordance with Art. 6 para. 1 lit. b) GDPR.

In order to protect your data and, if necessary, to enable us to transfer data to third countries (outside the EU/EEA), we have concluded data processing agreements based on the European Commission's standard contractual clauses. If the standard contractual clauses are not sufficient to establish an adequate level of security, your consent may serve as the legal basis for the transfer to third countries in accordance with Art. 49 para. 1 lit. a) GDPR. This may not apply in the case of data transfers to third countries for which the European Commission has issued an adequacy decision pursuant to Art. 45 GDPR.

7. Technology

7.1 SSL/TLS encryption

This site uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login data or contact enquiries that you send to us as the operator. You can recognise an encrypted connection by the fact that the address line of the browser contains ‘https://’ instead of ‘http://’ and by the lock symbol in your browser line.

We use this technology to protect your transmitted data.

7.2 Data collection when visiting the website

If you only use our website for informational purposes, if you do not register or otherwise provide us with information or do not give your consent to processing that requires consent, we only collect data that is technically necessary for the provision of the service. This is regularly data that your browser transmits to our server (‘in so-called server log files’). Our website collects a range of general data and information each time you or an automated system accesses a page. This general data and information is stored in the server log files. The following can be recorded:

1. browser types and versions used,

2. the operating system used by the accessing system

3. the website from which an accessing system reaches our website (so-called referrer)

4. the subpages that are accessed via an accessing system on our website

5. the date and time of access to the website

6. an abbreviated Internet Protocol address (anonymised IP address) and

7. the Internet service provider of the accessing system.

When using this general data and information, we do not draw any conclusions about your person. Rather, this information is required in order to

1. to deliver the content of our website correctly,

2. to optimise the content of our website and the advertising for it

3. to ensure the long-term functionality of our IT systems and the technology of our website, and

4. to provide law enforcement authorities with the information necessary for prosecution in the event of a cyber attack.

This collected data and information is therefore analysed by us both statistically and with the aim of increasing data protection and data security in our company in order to ultimately ensure an optimal level of protection for the personal data processed by us. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

The legal basis for data processing is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest follows from the data collection purposes listed above.

7.3 Hosting by Amazon Web Services - AWS

We host our website with Amazon Web Services (AWS). The provider is Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, 1855 Luxembourg.

When you visit our website, your personal data is processed on the servers of AWS. Personal data may also be transmitted to the parent company of AWS in the USA.

The use of AWS is based on Art. 6 para. 1 lit. f) GDPR. We have a legitimate interest in displaying our website as reliably as possible.

We have concluded an order processing contract with AWS. This is a contract required by data protection law, which ensures that AWS processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

This US company is certified under the EU-US Data Privacy Framework. This constitutes an adequacy decision pursuant to Art. 45 GDPR, meaning that personal data may be transferred without further guarantees or additional measures.

You can find more information on AWS's data protection provisions at: https://aws.amazon.com/de/privacy/?nc1=f_pr

7.4 Consent Management Platform (CMP) from One Trust

This website uses the CMP from OneTrust. The recipient of your data within the meaning of Art. 13 (1) (e) GDPR is OneTrust, LLC, 1350 Spring St NW, Atlanta, GA 30309, USA.

We transmit personal data (consent data) as part of order processing. Consent data includes the following data:

- the request URLs of the website

- Device information

- Browser information

- Anonymised IP address

- Opt-in and opt-out data

- Date and time of the visit

- Request URLs of the website

- Page path of the website

- Geographical location

The data is processed for the purpose of compliance with legal obligations (obligation to provide evidence pursuant to Art. 7 para. 1 GDPR) and the associated documentation of consent and thus on the basis of Art. 6 para. 1 lit. c) GDPR. Local storage is used to store the data.

The functionality of the website is not guaranteed without the described processing. The user has no right to object as long as there is a legal obligation to obtain the user's consent to certain data processing operations (Art. 7 para. 1, 6 para. 1 sentence 1 lit. c GDPR).

For more information about OneTrust, visit: https://www.onetrust.de/datenschutzerklaerung/

7.5 Storyblok (Content Management System)

We use the headless content management system (CMS) ‘Storyblok’ from Storyblok GmbH, Peter-Behrens-Platz 2, 4020 Linz, Austria on our website.

Storyblok supports us in creating, managing and displaying content on our website. Personal data such as IP addresses, browser information and usage data may be processed when you visit pages that contain Storyblok components.

Storyblok GmbH acts on our behalf as part of order processing in accordance with Art. 28 GDPR. We have concluded an order processing contract with Storyblok that ensures the processing of personal data exclusively on our instructions and in compliance with European data protection regulations.

Storyblok may also use sub-processors to provide the services. This may involve the transfer of personal data to third countries outside the European Economic Area (in particular to the USA, Canada and Australia). Insofar as no adequacy decisions exist, these transfers are made on the basis of the standard contractual clauses of the European Commission pursuant to Art. 46 para. 2 lit. c GDPR in order to ensure an adequate level of protection.

The use of Storyblok is based on Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in the efficient, secure and standardised provision of content on our website.

Further information on data protection at Storyblok can be found at: https://www.storyblok.com/privacy-policy

8. Cookies

8.1 General information on cookies

Cookies are small files that your browser automatically creates and that are stored on your IT system (laptop, tablet, smartphone, etc.) when you visit our website.

Information is stored in the cookie that results from the connection with the specific end device used. However, this does not mean that we obtain direct knowledge of your identity.

The use of cookies serves to make the use of our website more pleasant for you. For example, we use session cookies to recognise that you have already visited individual pages of our website. These are automatically deleted after you leave our site.

In addition, we also use temporary cookies to optimise user-friendliness, which are stored on your end device for a specified period of time. If you visit our site again to use our services, it is automatically recognised that you have already visited us and which entries and settings you have made so that you do not have to enter them again.

On the other hand, we use cookies to statistically record the use of our website and to evaluate our offer for you for the purpose of optimisation. These cookies enable us to automatically recognise that you have already visited our website when you visit it again. The cookies set in this way are automatically deleted after a defined period of time. The respective storage duration of the cookies can be found in the settings of the consent tool used.

8.2 One Trust (Consent Management Tool)

We use the consent management platform "One Trust" from OneTrust, LLC, 1350 Spring St NW, Atlanta, GA 30309, USA. This service enables us to obtain and manage the consent of website users for data processing.

One Trust uses cookies to collect data generated by end users who use our website. When an end user gives consent, the following data is logged, among others

- the website request URLs,

- Device information,

- browser information,

- Anonymized IP address,

- Opt-in and opt-out data,

- Date and time of the visit,

- Request URLs of the website,

- Page path of the website,

- Geographic location,

The consent status is also stored in the end user's browser so that the website can automatically read and follow the end user's consent for all subsequent page requests and future end user sessions for up to 12 months. The consent data (consent and withdrawal of consent) is stored for three years. The retention period corresponds to the regular limitation period pursuant to Section 195 of the German Civil Code (BGB). The data will then be deleted immediately.

The functionality of the website is not guaranteed without the described processing. The user has no option to object as long as there is a legal obligation to obtain the user's consent to certain data processing operations, Art. 7 para. 1, 6 para. 1 sentence 1 lit. c) GDPR.

You can find more information about One Trust at: https://www.onetrust.de/datenschutzerklaerung/

9. Contents of our website

9.1 Contacting us / contact form

Personal data is collected when you contact us (e.g. via contact form or email). The data collected when a contact form is used can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your request or for contacting you and the associated technical administration. The legal basis for the processing of the data is our legitimate interest in responding to your request in accordance with Art. 6 para. 1 lit. f) GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b) GDPR. Your data will be deleted after final processing of your request; this is the case if it can be inferred from the circumstances that the matter in question has been finally clarified and the deletion does not conflict with any statutory retention requirements.

10. Your rights as a data subject

10.1 Right to confirmation

You have the right to request confirmation from us as to whether personal data concerning you is being processed.

10.2 Right to information Art. 15 GDPR

You have the right to receive information from us at any time free of charge about the personal data stored about you and a copy of this data in accordance with the statutory provisions.

10.3 Right to rectification Art. 16 GDPR

You have the right to request the rectification of inaccurate personal data concerning you. You also have the right to request the completion of incomplete personal data, taking into account the purposes of the processing.

10.4 Erasure Art. 17 GDPR

You have the right to obtain from us the erasure of personal data concerning you without undue delay where one of the grounds provided for by law applies and insofar as the processing or storage is not necessary.

10.5 Restriction of processing Art. 18 GDPR

You have the right to obtain from us restriction of processing where one of the legal requirements is met.

10.6 Data portability Art. 20 GDPR

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from us to whom the personal data has been provided, provided that the processing is based on consent pursuant to Art. 6 para. 1 lit. a) GDPR or Art. 9 para. 2 lit. a) GDPR or on a contract pursuant to Art. 6 para. 1 lit. b) GDPR and the processing is carried out by automated means, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

Furthermore, when exercising your right to data portability pursuant to Art. 20 para. 1 GDPR, you have the right to obtain that the personal data be transferred directly from one controller to another controller, insofar as this is technically feasible and provided that this does not adversely affect the rights and freedoms of other persons.

10.7 Objection Art. 21 GDPR

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Art. 6(1)(e) (data processing in the public interest) or (f) (data processing on the basis of a balancing of interests) GDPR.

This also applies to profiling based on these provisions within the meaning of Art. 4 No. 4 GDPR.

If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or if the processing serves the establishment, exercise or defense of legal claims.

In individual cases, we process personal data for direct marketing purposes. You can object to the processing of your personal data for the purpose of such advertising at any time. This also applies to profiling insofar as it is associated with such direct advertising. If you object to processing for direct marketing purposes, we will no longer process the personal data for these purposes.

You also have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out by us for scientific or historical research purposes or for statistical purposes in accordance with Art. 89 para. 1 GDPR, unless such processing is necessary for the performance of a task carried out in the public interest.

In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you are free to exercise your right to object by automated means using technical specifications.

10.8 Withdrawal of consent under data protection law

You have the right to withdraw your consent to the processing of personal data at any time with effect for the future.

10.9 Complaint to a supervisory authority

You have the right to complain to a supervisory authority responsible for data protection about our processing of personal data.

11. Routine storage, deletion and blocking of personal data

We process and store your personal data only for the period of time required to achieve the purpose of storage or if this is provided for by the legal provisions to which our company is subject.

If the storage purpose no longer applies or if a prescribed storage period expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.

12. Duration of storage of personal data

The criterion for the duration of storage of personal data is the respective statutory retention period. After this period has expired, the corresponding data is routinely deleted, provided it is no longer required to fulfill or initiate a contract.

13. Topicality and amendment of the data protection declaration

This data protection declaration is currently valid and is dated: June 2025.

It may be necessary to amend this data protection declaration due to the further development of our website and offers or due to changes in legal or official requirements.

This privacy policy was created with the support of the data protection software: audatis MANAGER.